Refund Policy
We stand behind our product. If you're not satisfied, we'll give you your money back.
Last updated: January 21, 2025
30-Day Money-Back Guarantee
All paid plans include a full refund within 30 days of purchase — no questions asked.
30-Day Money-Back Guarantee
30-Day GuaranteeAll paid plans include a 30-day money-back guarantee. If you are not satisfied with CertifyVendor for any reason, you can request a full refund within 30 days of your purchase date.
- Request a full refund within 30 days of purchase — no questions asked
- This applies to both monthly and annual subscriptions
- Refunds are processed back to your original payment method
Free Plan
CertifyVendor offers a free plan so you can evaluate the product before upgrading.
- No payment method required for the free plan
- Free plan access is not time-limited
- Upgrade to a paid plan anytime to unlock more features
Monthly Subscriptions
Monthly subscriptions renew automatically each month until you cancel.
- Full refund available within 30 days of your initial purchase
- Cancel anytime from Settings → Billing
- After 30 days, cancellation stops future billing but no refund is issued for the current period
- You keep access to paid features until your billing period ends
Annual Subscriptions
Annual subscriptions offer savings compared to monthly billing and include the same 30-day money-back guarantee.
- Full refund available within 30 days of your initial purchase
- Cancel anytime to prevent automatic renewal
- After 30 days, cancellation stops renewal but no refund is issued for the remaining term
- You keep access to paid features until your annual billing period ends
How Refunds Are Processed
When your refund is approved, it is issued back to the original payment method used for the purchase.
- Refunds are processed within 5-10 business days
- Card refunds may take additional time depending on your bank
- Your account will be downgraded to the free plan after the refund is processed
Taxes and Currency
Refund amounts include any applicable taxes that were charged at the time of purchase.
- Taxes are refunded according to local tax regulations
- Currency conversion rates may cause slight variations in refund amounts
Enterprise and Custom Agreements
If you are on an Enterprise plan or have a custom agreement, your contract terms apply.
- Contact your account manager or email support@certifyvendor.com for assistance
Policy Updates
We may update this policy from time to time. Updates take effect when posted on this page.
- Check this page for the latest version and last updated date.
How to Request a Refund
Getting a refund is quick and easy.
Log in to your CertifyVendor account
Go to Settings → Billing
Click "Request Refund" or email support@certifyvendor.com
Include your workspace name and invoice reference
Receive your refund within 5-10 business days
Or email us directly:
support@certifyvendor.comQuestions About Refunds?
Our support team is here to help with billing, cancellations, and refunds.