Fair & Transparent Billing

Refund Policy

Clear terms for cancellations, refunds, and how to request help with billing.

Last updated: January 12, 2026

30-Day Money-Back Guarantee

Annual plan customers can request a full refund within 30 days of purchase.

CertifyVendor offers a free plan so you can evaluate the product before upgrading.

Monthly subscriptions renew automatically each month until you cancel.

You can cancel anytime from Settings → Billing
Cancellation takes effect at the end of your current billing period
We do not provide prorated refunds for partial months (unless required by applicable law)
You keep access to paid features until your billing period ends

30-Day Guarantee

Annual subscriptions include a 30-day money-back guarantee from the purchase date.

Request a full refund within 30 days of purchase for annual plans
After 30 days, you may cancel to stop renewal, but refunds are not issued for the remaining term (unless required by applicable law)
Cancellation applies at the end of the annual billing period

If your refund is approved, it is issued back to the original payment method used for the purchase.

Refunds are processed back to the original payment method
Card refunds can take 5–10 business days to appear (bank processing time varies)
When a refund is completed, your workspace is downgraded to the free plan at the end of the current access period (or immediately if required)

Refund amounts may be affected by taxes, currency conversion, and bank processing rules.

Where applicable, taxes are refunded in accordance with local tax rules
If your bank applies currency conversion, the refunded amount may differ slightly due to exchange rates and bank fees

We may deny or limit refunds in situations involving fraud, abuse, or policy violations.

If you are on an Enterprise plan or have a custom agreement, your contract terms take precedence over this policy.

We may update this policy from time to time. Updates take effect when posted on this page.

The fastest way is from your account billing settings.

Go to Settings → Billing

Click “Request refund” (if available) or email support@certifyvendor.com

Include your workspace name + the invoice/transaction reference

We’ll review and respond as quickly as possible

Or email us directly:

We’re here to help with billing, cancellations, and refunds.

Note: This policy is a general guide. If local laws provide additional consumer rights, those rights still apply.